Who updates the spam filters?

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We have been having issues at work where e-mail has not been coming in for some reason. Yesterday I decided to finally do something about it and run some tests. It took me a good part of the morning, but it was worth it. I found out that any message with the word "fax" was not coming in. After talking with the network guys, I found out that the spam filter was automatically updated to include "fax" in the filter. What? For a business e-mail system, not allowing "fax" is nearly as bad as not allowing "e-mail" or "phone". Sure, facsimiles are slowly going the way of the dinosaur, but still..

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